Privacy Policy — fncywin Data Commitment

Privacy at fncywin — What You Need to Know

The following cards summarise the core principles of this Privacy Policy. They are provided for ease of reading and do not replace the full legal text. All players are required to read this Privacy Policy in its entirety before using the fncywin platform.

Information We Collect

fncywin collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gambling experience. We collect data through three principal channels: information you provide directly to us, information we collect automatically as you use the platform, and information obtained from trusted third-party verification partners.

Information You Provide Directly:

• Registration Data: Full name, date of birth, email address, mobile phone number, and the username and password you choose when creating your fncywin account.
• Identity Verification Documents: Copies of your National Identity Card (NID), passport, or other government- issued identification documents submitted during the KYC verification process.
• Address Information: Your residential address in Bangladesh, which may be verified through a utility bill, bank letter, or other official document issued within the past 90 days.
• Payment Details: Your bKash, Nagad, Rocket, or Upay mobile wallet number, or bank account details used to process deposits and withdrawals. We do not store full card numbers or mobile banking PINs.
• Communications Data: Records of your correspondence with our customer support team, including live chat transcripts, email exchanges, and any feedback or complaints you submit.

Information We Collect Automatically:

• Device & Technical Data: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers used to detect unauthorised access and prevent fraud.
• Usage & Activity Data: Pages visited on fncywin, games played, bet amounts, session duration, login timestamps, and navigation paths. This data helps us improve platform performance and identify responsible gaming concerns.
• Location Data: Approximate geographic location derived from your IP address, used to confirm that you are accessing fncywin from a permitted location and to comply with any applicable access restrictions.

How We Use Your Data

fncywin processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described below. The following table sets out the primary purposes for which fncywin processes personal data, along with the legal basis for each processing activity:

Where fncywin relies on your consent as the legal basis for processing — for example, sending you promotional offers about new games, BPL betting markets, or seasonal Eid bonuses — you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

• fncywin will never use your personal data to make solely automated decisions that produce significant legal effects concerning you, without providing an opportunity for human review.
• Personal data collected for one purpose will not be repurposed for an unrelated activity without your knowledge and, where required, your prior consent.
• We may use aggregated, anonymised data — from which individual identities have been irreversibly removed — for statistical analysis, product development, and business reporting. Such aggregated data is not personal data and is not subject to the protections in this Privacy Policy.

Data Sharing & Third Parties

fncywin does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the limited circumstances described in this section, and only with parties who are contractually obligated to protect it to a standard at least equivalent to our own.

• Payment Service Providers: We share your payment details — such as your bKash or Nagad wallet number — with the relevant payment processor solely for the purpose of executing your deposit or withdrawal request. These providers operate under strict data processing agreements and are not permitted to use your information for any other purpose.
• Identity Verification Partners: To fulfil our KYC obligations, we may share copies of your identity documents with accredited third-party verification services. These partners process your data only on our instructions and retain it only for as long as necessary to complete the verification.
• Game Software Providers: When you play games on fncywin, certain technical session data (such as a session token and bet history) is transmitted to the relevant game studio — including providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to render the game and record results. These studios do not receive your name, contact details, or payment information.
• Regulatory and Law Enforcement Authorities: fncywin may be required to disclose personal data to competent authorities in response to a lawful request, court order, or legal process. We will notify you of any such disclosure to the extent permitted by applicable law.
• Analytics and Technology Partners: We use third-party analytics tools to understand platform usage. These tools receive anonymised or pseudonymised technical data only. No personal identifiers are shared with analytics providers.

Cookies & Tracking Technologies

fncywin uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences, and improve your overall experience. A cookie is a small text file placed on your device when you visit a website. It does not contain executable code and cannot access other files on your device.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential or security cookies may affect the functionality of fncywin and may prevent you from logging in or accessing certain features. Instructions for managing cookies in the most common browsers are widely available through each browser's official help documentation.

fncywin does not use third-party advertising or retargeting cookies. We do not participate in cross-site tracking networks or serve behavioural advertising based on your browsing activity outside of fncywin.

Data Retention & Storage

fncywin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. The following retention periods apply:

• Active Account Data: All personal data associated with your fncywin account — including your registration details, KYC documents, and transaction history — is retained for the full duration of your account's active status.
• Post-Closure Retention: Following the closure of your account, whether initiated by you or by fncywin, your account records and transaction history are retained for a minimum of five years. This retention is required for anti-money laundering compliance, dispute resolution, and responsible gaming record-keeping.
• KYC Documents: Identity and address verification documents are retained for the same five-year post-closure period and are stored in encrypted form with access restricted to authorised compliance personnel.
• Support Communications: Records of customer support interactions are retained for three years from the date of the interaction, or for the duration of the post-closure retention period if related to an account dispute.
• Marketing Preferences: Records of your marketing opt-in or opt-out are retained for as long as your account is active plus one year after closure, to demonstrate compliance with consent requirements.
• Analytics Data: Anonymised and aggregated analytics data, from which no individual can be identified, may be retained indefinitely for statistical and product development purposes.

All personal data stored by fncywin is held on servers with appropriate physical and logical security controls. When personal data is no longer required and the applicable retention period has expired, it is securely deleted or irreversibly anonymised.

Your Privacy Rights

fncywin respects your right to control your own personal data. The following rights are available to all registered players in connection with the personal data we hold about them:

• Right of Access: You may request a copy of the personal data fncywin holds about you at any time. We will provide this within 30 days of a valid request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected. Please note that erasure requests may be declined where retention is required by law — for example, where the five-year post-closure retention obligation applies.
• Right to Restriction of Processing: You may request that fncywin restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested or a legitimate interests objection is being assessed.
• Right to Object: Where fncywin processes your personal data on the basis of legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent (Marketing): Where we process your data on the basis of consent — such as for sending promotional emails or SMS notifications about offers on fncywin — you may withdraw that consent at any time by contacting support at support@fncywin or by following the unsubscribe instruction in any marketing communication.

Data Security Measures

The security of your personal data is a priority for fncywin. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• Encryption in Transit: All data exchanged between your device and fncywin is encrypted using TLS 1.2 or higher. Our platform is served exclusively over HTTPS. You can verify this by checking for the padlock icon in your browser address bar.
• Encryption at Rest: Personal data stored on fncywin servers — including KYC documents, payment records, and account data — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within fncywin is governed by role-based access controls. Employees and contractors are granted access only to the data strictly necessary for their job functions. All internal access is logged and periodically reviewed.
• Fraud and Intrusion Detection: fncywin operates continuous monitoring systems designed to detect and respond to suspicious activity, including unauthorised login attempts, unusual transaction patterns, and potential account takeover activity.
• Third-Party Security Audits: fncywin undergoes periodic security assessments to identify and remediate vulnerabilities. Our platform infrastructure is reviewed against industry security standards on a regular basis.
• Staff Training: All fncywin personnel with access to personal data receive training on data protection obligations, secure data handling practices, and the correct procedures for reporting a suspected data security incident.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, fncywin will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

While fncywin takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for using a strong, unique password for your fncywin account. If you believe your account has been compromised, please contact us immediately at support@fncywin.

Contact & Policy Updates

fncywin reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When material changes are made, we will notify registered players via email or by displaying a prominent notice on the fncywin platform. The "Last Reviewed" date at the top of this page will be updated accordingly.

Continued use of fncywin following notification of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage all players to review this page periodically to remain informed about how their personal data is being handled.

• This Privacy Policy applies solely to the fncywin platform. It does not apply to any third-party websites or services that may be linked to or from fncywin. We are not responsible for the privacy practices of those third parties.
• This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together constitute the full legal framework governing your use of fncywin.
• Any disputes relating to this Privacy Policy shall be subject to the dispute resolution procedures set out in the fncywin Terms & Conditions.

This Privacy Policy was last reviewed in January 2026 and is effective as of 1 January 2026. fncywin is committed to maintaining the highest standards of data privacy for all players across Bangladesh. 18+  For adults aged 18 and above only.